Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Here you will find answers to the most common questions about our treatments, procedures, appointments, pricing, payment, telemedicine, and organization.
👉 Our goal is to provide maximum transparency, clarity, and reassurance before your visit or consultation.
APPOINTMENT & BOOKING
You can book an appointment in the way that is most convenient for you:
- online through our booking system
- via WhatsApp
- by email
- by phone
👉 You are free to choose the contact method you prefer.
Appointments are usually available at short notice.
👉 Urgent cases may be prioritized whenever medically appropriate and organizationally possible.
Yes.
👉 Please inform us as early as possible, ideally at least 24 hours in advance.
After receiving your request:
- we review your information
- you receive a confirmation or response
- we may ask follow-up questions if needed for better scheduling or medical preparation
In most cases, no special preparation is required.
👉 If preparation is necessary for a specific treatment or examination, we will inform you in advance.
COSTS & PAYMENT
The initial consultation costs €100.
📌 If a procedure is performed, this amount is fully credited toward the treatment cost where applicable.
Costs depend on several factors, including:
- the type of treatment
- the complexity of the procedure
- the time required
- the individual effort involved
👉 You will always receive transparent information before treatment.
At the moment, payment is accepted by:
- cash
If other payment methods are added later, this section can be updated accordingly.
In most cases, payment is made directly after the treatment or appointment.
Yes.
👉 You will receive a detailed invoice for your records and, if applicable, for submission to your insurance provider.
In many cases, full or partial reimbursement may be possible, especially with private insurance or supplementary insurance.
This depends on:
- your diagnosis
- your insurance plan
- the type of treatment
👉 We are happy to support you with the documentation needed for submission.
Usually not.
👉 Aesthetic treatments are generally self-pay services unless there is a clear medical indication.
No.
👉 Transparency is very important to us.
All expected costs are explained in advance.
TREATMENT & PROCEDURE
No, not in most cases.
👉 Most procedures in our practice are performed under local anesthesia.
Benefits include:
- lower risk
- faster recovery
outpatient treatment without hospital admission
Most procedures are well tolerated.
👉 Thanks to local anesthesia and modern techniques, pain during the treatment is usually minimal.
👉 Mild discomfort after the procedure may occur, but in most cases it improves quickly.
The duration depends on the type of treatment or procedure.
👉 Small procedures often take only a short time, while more involved procedures may take longer.
The expected duration will be explained to you before treatment.
In many cases, only a few hours to a few days.
👉 Most patients can return to daily life relatively quickly, depending on the procedure.
No, not in most cases.
👉 Most treatments offered in our practice are performed on an outpatient basis.
Every medical treatment may involve risks.
👉 These risks are explained in detail before treatment as part of the medical consultation and informed consent process.
After the procedure, we usually provide:
- a follow-up check
- individual recommendations
- further appointments if required
👉 The exact follow-up plan depends on the treatment performed.
TELEMEDICINE & ONLINE CONSULTATION
Yes.
👉 You can submit your symptoms, medical reports, and questions digitally through our telemedicine system.
The process is simple:
- fill out the online medical form
- upload relevant reports or images
- your case is medically reviewed
you receive an assessment and recommendation
Not always.
⚠️ Online consultation does not replace a complete in-person medical examination.
👉 Especially in complex, unclear, or urgent cases, an on-site medical examination may still be required.
In most cases, you will receive a reply within 24–48 hours.
SECOND OPINION
A second opinion can be especially helpful:
- before a planned operation
- when you feel uncertain about a diagnosis or treatment plan
- in complex cases
when you want to better understand your options
A second opinion can provide:
- greater clarity
- more confidence in decision-making
- alternative treatment options
- a better understanding of risks and benefits
DOCUMENTS & ORGANIZATION
Yes.
👉 You can upload your reports, images, and documents through the contact form or telemedicine page.
If available, please bring:
- previous medical reports
- imaging results (CT / MRI / ultrasound reports)
- endoscopy reports
- medication list
relevant lab results
Yes.
👉 Your data is handled in accordance with GDPR / DSGVO privacy requirements.
PRACTICE & GENERAL INFORMATION
Our practice combines:
- surgery and aesthetics
- modern minimally invasive techniques
- individualized treatment planning
- functional and multimodal concepts
👉 The focus is on precise, patient-centered, and efficient treatment.
Yes.
👉 Our services are especially suitable for:
- online consultations
- second opinions
- internationally coordinated treatment planning
selected planned procedures
Consultations and communication are available in:
- German
- English
Arabic
TREATMENT CONCEPTS
Multimodal therapy means combining different treatment methods when appropriate instead of relying on a single solution.
Examples may include:
- surgery
- medication
- botulinum toxin
- functional therapy
- metabolic support
👉 The goal is to achieve better and more sustainable results.
Outpatient treatment offers several advantages:
- less overall stress for the patient
- no hospital stay in many cases
- faster return to daily life
efficient and targeted care
Did not find the answer to your question?
👉 Contact us directly or book an appointment.
